Help & support
A little help to get you going
How do I create my first try-on?
Open Try on, add a clear front-facing photo, and continue to Choose a look. Pick a hairstyle or search for a real wig and available color, then create your preview.
What do my two free try-ons include?
You can create two AI previews without an account or card. Each completed hairstyle or wig preview uses one try-on. Creating an account does not reset the free allowance. Choose a paid plan for more previews.
Can I try the same wig in another color?
From your preview, choose another color. Your photo and wig stay selected while you explore available colors. Creating the new preview uses another try-on or credit.
Why did my photo disappear?
By default your photo stays only in this open tab. Refreshing, closing the tab, or leaving for email verification or checkout can clear it. Add the photo again to continue. Eligible paid plans also let you explicitly save a profile photo.
My camera will not open. What can I do?
Choose a photo from your device instead. If you are using MyHairMagic inside a shopping page, open the full website and try again. Camera permission is needed only if you choose Take a photo.
Do the face shape and color tools cost credits?
Face shape analysis and the five-question seasonal color quiz are free and use no try-on credits. Optional photo-based seasonal refinement requires a paid plan.
I paid, but my credits are not showing yet.
Return to Your space and refresh your balance. Activation can take a moment after payment. If the balance still does not appear, contact us below; you do not need to purchase the plan again.
Where can I manage my plan?
Open Your space for your balance and billing options. Website plans are managed with Stripe. Plans bought in the iPhone or Android app are managed through the store where you subscribed.
Account and data deletion
Review what is deleted and submit a permanent deletion request.